Your Google reviews are the first thing a customer reads before choosing you. We reply to all of them — the good and the difficult — and bring in new ones the way Google actually allows.
A free one-page audit of your current reviews. No call required — we work entirely in writing.
This isn't a one-time cleanup. New reviews arrive every week, and someone has to handle them.
Good and bad, usually within a day, written in your business's voice — never a template.
We ask every customer, not just the ones we expect to be happy. That's what Google requires.
You hear from us the moment a 1 or 2-star review lands, before it sits there unanswered.
Your rating, the trend, and how you compare to three competitors nearby.
Any business where a customer checks Google before walking in, booking, or calling.
Where a single unanswered complaint costs you patients — and where what you say publicly is regulated.
Where reviews arrive faster than anyone on staff can keep up with, especially on the busy weeks.
Appointment-based businesses where your rating is effectively your storefront.
Contractors, repair and specialty trades, where one bad review can outrank fifty good ones.
Two rules govern what you can say and how you can ask. Break either one and the cost lands on you, not on your agency.
Asking only your happy customers for reviews violates Google's policy, and the penalty lands on your profile. We ask everyone, equally — and it's written into our terms of service, not just promised.
For dental and medical clients we never confirm someone is a patient, never mention a treatment or a date, and never admit fault. Anything clinical gets a careful reply that moves the conversation to a private channel — HIPAA-safe by default.
You add us as a Manager on your Google Business Profile — the same way any agency works. You keep full control and remove our access with one click.
One flat monthly rate. No setup fee, no contract, cancel anytime.
During the trial: we answer your 10 most recent unanswered reviews, every 1–2 star review from the last 90 days, and anything new that arrives. Enough to see the quality and the voice before you pay anything.
From your first paid month: we clear the rest of your backlog — every older review still sitting unanswered — and then keep it that way.
Billing: nothing is charged during the trial. We email you on day 6, before the first charge. Cancel anytime from your PayPal account or by replying to any of our emails — cancel during the trial and you're never charged.
No. You add our email as a Manager on your Google Business Profile, which is the standard way any marketing agency works. We never see your password and never access customer or patient records. You can remove our access at any time, instantly.
We acknowledge it without confirming details, never argue in public, and invite the person to a private conversation. For medical and dental clients we never mention anything clinical. If a review mentions legal action or serious harm, we escalate it to you and don't reply at all.
No, and you should be careful with anyone who does. We promise the service — every review answered, in your voice, on time — not a specific number.
Tools draft replies. Someone still has to review them, make them sound like you, post them, and chase new reviews every week. We're the someone. You get the outcome, not another dashboard to log into.
Replying to public reviews without accessing records generally doesn't make us a Business Associate under HIPAA. If your compliance policy requires one anyway, tell us and we'll work from the model agreement published by HHS.
From your own PayPal account, or by replying to any email from us. No phone call, no form, no reason required. We process it within one business day and confirm in writing.
One page, no cost, no payment method. We'll look at your current reviews, compare you to three competitors nearby, and write a sample reply to one of your actual reviews — yours to use either way.
We reply within one business day. Or write directly to maria@getfivestardesk.com.
You'll be asked for a payment method to start the trial. Nothing is charged for 7 days, and you can cancel before then at no cost.
Not ready yet? Ask for the free audit first — no payment method needed.